We want you to be happy with your purchase. Because most items ship directly from our distributors and firearms are regulated, a few rules apply.
Non-firearm items (ammo, parts, accessories)
- Returns accepted within 30 days of delivery.
- Items must be unopened, unused, and in original packaging.
- Ammunition is not returnable.
- Returns are subject to a 15% restocking fee, unless the item arrived damaged or we made an error.
- Return shipping is paid by the customer unless the item arrived damaged or we made an error.
- Original shipping charges are non-refundable unless the item arrived damaged or we made an error.
Firearms
- Once a firearm has been transferred to you (DROS/NICS completed and you’ve taken possession), it cannot be returned for a refund. Warranty issues go to the manufacturer — we’re happy to help you start that process.
Cancellations
- Orders can be cancelled before they ship from the distributor. After that, cancellations are subject to a 15% restocking fee.
- Failed or delayed background check: if you are denied, we can’t release the firearm. You’ll receive a refund of the purchase price minus a 15% restocking fee and any non-refundable state fees.
- California roster / compliance: if a firearm can’t legally be transferred to you in California (roster, feature, or other restriction), we’ll cancel the order and refund the purchase price minus a 15% restocking fee and any non-refundable state fees.
- The $37.19 California DROS fee is a state fee and is not refundable once submitted.
- Please complete your transfer promptly after your firearm arrives. If you can’t, contact us so we can work out a plan.
Damaged or wrong items
Contact us within 48 hours of delivery with photos and your order number. We’ll make it right.
How refunds work
Approved refunds go back to your original payment method within 5–10 business days after we receive and review the return.
Questions? Email info@sltarmory.com or call 530-494-9969.
